Cedar & Stone Returns Policy

At Cedar & Stone, we take great pride in the craftsmanship and quality of our saunas and ice baths. Each product is carefully inspected prior to dispatch to ensure it meets our high standards.

Returns & Eligibility

Due to the nature of our products, returns are only accepted in the event that an item arrives damaged or defective. We do not accept returns for change of mind or incorrect selection.

Damaged or Defective Items

If your item arrives damaged or is found to be defective, please contact our team within 48 hours of delivery at sales@cedarandstone.shop, including:

    •    Your order number

    •    A detailed description of the issue

    •    Clear photos or videos showing the damage or defect

Our team will promptly assess the issue and arrange an appropriate resolution, which may include a replacement, repair, or refund where applicable.

Assessment & Resolution

All claims are subject to inspection and approval by our team. Once approved, we will provide instructions and manage the next steps to resolve the issue as efficiently as possible.

Non-Returnable Items

All products that are not deemed damaged or defective are not eligible for return.

Shipping & Liability

In the case of approved damage or defect claims, Cedar & Stone will cover all reasonable costs associated with the return or replacement process.

Contact Us

For any questions or assistance, please visit our Contact page or contact our team at sales@cedarandstone.shop