Refund policy

This policy sets out how returns and refunds work when you buy from Cedar & Stone. It applies alongside your rights under the Australian Consumer Law, which nothing in this policy limits or removes.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or incorrect goods

If something arrives damaged, faulty or is not what you ordered, contact us as soon as you notice, and within 7 days of delivery where the problem is visible on arrival. Email sales@cedarandstone.shop or call 0413 690 656 with your order number and photographs of the item and its packaging.

We will assess the problem and let you know the options available to you, which may include repair, replacement parts, a replacement item or a refund, depending on the nature of the failure. Where a return is required for a faulty item, we arrange and pay for the freight.

Change of mind

Our saunas and ice baths are large, made to order items, so we are not able to accept change of mind returns once an order has been placed and production or freight has been scheduled. Please ask us any questions before you order. We are happy to talk you through sizes, models and site requirements, and you are welcome to view the range at our Bayswater showroom by appointment, or to request a complimentary quote and home assessment.

If your circumstances change before your order has been scheduled, contact us straight away and we will tell you what can be done.

Cancellations

If you need to cancel, contact us as soon as possible. Whether a cancellation is possible, and whether any costs already incurred apply, depends on how far your order has progressed. We will always set this out in writing before anything is charged or withheld.

Warranty claims

Warranty terms vary by model and by component, such as heaters and chillers supplied by their manufacturers. Ask us for the warranty that applies to the model you are considering and we will confirm it in writing before you buy.

How to contact us

Cedar & Stone, 3/38 Corporate Boulevard, Bayswater VIC 3153
Email: sales@cedarandstone.shop
Phone: 0413 690 656

We aim to respond to all enquiries within 2 business days.